Terms of Service

Effective Date: April 2, 2026

These Terms of Service ("Terms") govern your engagement with the consulting services provided by Tanner Dio, an individual doing business as DioGenerations ("we," "I," "our," or "us"), based in the State of Texas. By engaging our services, you agree to be bound by these Terms.

1. Services

DioGenerations provides technology consulting services for small and mid-size businesses. Services include but are not limited to:

• Cloud infrastructure design, deployment, and management (Azure, AWS, etc.)
• DevOps, CI/CD pipeline setup, and infrastructure-as-code (IaC)
• Microsoft 365 and Entra ID administration and configuration
• Security auditing, compliance assessment, and remediation
• Custom software development, data analytics, and AI integration
• General IT strategy and technology advisory

The specific scope, deliverables, and timeline for each engagement will be defined in a separate statement of work ("SOW") or written agreement between you and DioGenerations.

2. Engagement and Payment

• Services are provided on a per-engagement basis as agreed upon in writing (email, SOW, or other written agreement)
• Payment terms, rates, and schedules will be specified in the applicable SOW or agreement
• Invoices are due upon receipt unless otherwise agreed in writing
• Late payments may be subject to a fee of 1.5% per month or the maximum rate permitted by Texas law, whichever is less
• You are responsible for any costs or expenses explicitly approved in writing prior to being incurred (e.g., third-party software licenses, cloud resource costs)

3. Client Responsibilities

• You agree to provide timely access to systems, credentials, documentation, and personnel necessary for the performance of services
• You are responsible for maintaining backups of your own data and systems prior to any work being performed
• You agree to provide accurate and complete information relevant to the engagement
• You are responsible for reviewing and testing all deliverables before deploying them to production environments

4. Intellectual Property

Your Property. You retain ownership of all pre-existing materials, data, credentials, and systems you provide to us during the engagement.

Deliverables. Unless otherwise specified in writing, upon full payment you are granted a non-exclusive, perpetual license to use all deliverables (code, configurations, documentation) produced during the engagement for your internal business purposes. I retain the right to reuse general knowledge, techniques, and non-proprietary components in future work.

Our Property. Pre-existing tools, frameworks, templates, and methodologies owned by DioGenerations remain our property. If incorporated into deliverables, you receive a license to use them as part of the delivered work.

5. Confidentiality

Both parties agree to keep confidential any non-public information disclosed during the engagement, including but not limited to business data, system credentials, technical architecture, and proprietary processes. This obligation survives the termination of the engagement for a period of two (2) years.

6. Third-Party Services

Engagements may involve third-party platforms, tools, or cloud providers (e.g., Microsoft Azure, GitHub, AWS). Your use of these services is subject to their respective terms. We are not responsible for:

• Outages, changes, or service disruptions by third-party providers
• Pricing changes or billing by third-party platforms
• Data loss caused by third-party service failures

7. Limitation of Liability

To the maximum extent permitted by applicable law:

• Services are provided "as is" without warranties of any kind, whether express or implied, except as explicitly stated in a SOW
• We do not warrant that deliverables will be error-free or suitable for any particular purpose beyond the agreed-upon scope
• We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from the engagement, including lost profits, data loss, or business interruption
• Our total liability for any claim arising from an engagement shall not exceed the total fees paid by you for that specific engagement

8. Indemnification

You agree to indemnify and hold harmless Tanner Dio (d/b/a DioGenerations) from any claims, losses, or damages (including reasonable attorney's fees) arising from: (a) your use of deliverables in ways not contemplated by the engagement; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) your failure to maintain adequate backups or security measures as recommended.

9. Termination

• By either party — either party may terminate an engagement with fourteen (14) days written notice
• For cause — either party may terminate immediately if the other party materially breaches these Terms and fails to cure within seven (7) days of written notice
• Effect — upon termination, you are responsible for payment of all services rendered and expenses incurred through the date of termination. Any deliverables completed and paid for remain subject to the license granted in Section 4

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles. Any disputes arising from these Terms shall be resolved in the courts located in the State of Texas.

11. Changes to These Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on this page with a revised effective date. For active engagements, material changes will be communicated in writing. Continued engagement after changes take effect constitutes acceptance of the revised Terms.

12. Contact

For questions about these Terms, contact:

Tanner Dio, d/b/a DioGenerations
Email: [email protected]
Web: diogenerations.com